Woodland House Group is committed to protecting and respecting the privacy of all those who use our website and our services.
In line with the UK and EU General Data Protection Regulation (GDPR) it is important to us that our visitors and customers understand what personal data we collect or hold from you and how it will be processed.
Information provided by you:
This data is only used Woodland House Group and is stored on company computers and mobile phones.
When you first visit our website, we will ask for your permission to use analytical tracking software to monitor your activity on our site. This helps us to better understand how our site is being accessed so that we can improve our visitors’ experience and our customer service.
This software is provided by Google Analytics, which uses cookies to track visitor usage.
Cookies are small, harmless files stored on the user’s computer’s hard drive that track, collect, and store information about the user’s interactions and use of the website.
There are two types of cookies. Essential and non-essential.
Essential cookies do not require consent because they are necessary for the site to function. For example, the shopping basket requires essential cookies so that you can choose and purchase your items.
Non-essential cookies refer to marketing and analytical cookies. If you grant permission, the software will save a cookie to your computer’s hard drive to track and monitor your engagement and navigation of the website each time you visit.
Google Analytics uses your IP user address and tells us about the pages you have accessed and how long you stayed on these pages. It also remembers if you return to our website.
When you first access our site, you will be asked about your preferences and can decline the marketing/analytical cookies.
If you do not grant permission, we will not receive this information.
If you wish to block the use of cookies on your hard drive at a later date, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.Woodland House Group-boutique.co.uk) to the list of websites you deny access.
Google Analytics provides us with anonymised information (a general summary rather than individualised), which is stored on the respective platforms.
Google take your privacy very seriously. For further information, please visit http://www.google.com/privacy.html
Essential cookies cannot be disabled as they are crucial to the site working correctly and allowing you to browse and purchase.
To pay our suppliers, we collect and retain our suppliers’ bank details. They are stored on the company computers.
The only other time would be if we were required to do so for legal reasons (or for reasons of Vital Interests/Safeguarding),
Data Retention
We hold this information for 7 years for accounting purposes.
If you have enquired with us by email, your details will remain in our email system.
Information Security
We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our website users and the personal information that we hold. Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.
We have, to the best of our knowledge, checked that our website and hosting company have taken all possible steps to protect our site and data. The personal information you provide us with, and we collect, is stored on our shared hosting.
To further protect the data and sensitive data, we use antivirus software on our laptop, password-protect it, and keep our records and the laptop in a secure space (i.e., a locked room).
While we do take all applicable technical and organisational measures to safeguard your data, it is impossible for us to secure the entire internet. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.
Social Media Platforms
Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media platforms may use their own tracking cookies.
While we take great care to ensure the security and safety of our followers’ personal information, it is up to the individual to use the platforms with due care and caution regarding their own privacy and personal details.
Woodland House Group will never ask for personal or sensitive information via social media platforms and encourages users who wish to discuss sensitive details to contact them through primary communication channels, such as telephone or email.
If we use social sharing buttons, which help share web content directly from web pages to the social media platform in question, users do so at their own discretion. By default, some social media platforms shorten lengthy URLs (web addresses) so that they look like this: http://bit.ly/wkDTpk18. These shortened URLs can be prone to spam and hacking. Woodland House Group cannot take any liability for any damages or consequences arising from visiting any shortened links.
The right to be forgotten
We will always include a clear, straightforward opt-out method in all future marketing email communications with you, so that you have an easy-to-follow route if you decide you no longer wish to be contacted by Woodland House Group. Upon this request, your details will be removed from the database.
Your Data Protection Rights
Your personal information is kept private and stored securely until it is no longer required, no longer relevant, or you ask us to remove your details.
You may request a copy of the personal data we hold about you, or ask us to amend or delete your details, free of charge. If you would like to make a request, please email us using the email address at the bottom of the policy.
We will respond to your request within 30 days, provided you provide us with proof of identity if we deem it necessary.
Questions about this Privacy Policy
It is important to us that our visitors and customers fully understand the privacy implications, and this policy aims to outline the obligations and requirements of the users, the website and the website owners as openly and transparently as possible. If there is an area you are unsure about, please do not hesitate to contact us so we can talk you through it.
Updates to this Privacy Policy
We will update this policy in response to legal, technical, or business developments. This policy was last updated in December 2025.
Woodland House Group